Training
The training service involves the creation and delivery of a tailor made course or series of courses as in house events designed to complement the audit and consultancy services. As I don't offer accredited courses, most of the training service I offer is usually delivered in conjunction with another service although I am developing a TickIT one day Masterclass aimed at newly qualified or aspiring TickIT Auditors, to impart the benefit of my years auditing software organizations all over the world. The current intention for this course is to deliver it in partnership with at least one other long standing TickIT auditor and will be heavily interactive, full of debate, anecdotes, mishaps and amusing stories as well as I hope informative tips and material designed to improve performance.

Key Benefits
The key benefits are:

• Training is provided in conjunction with a company's other preparation for ISO 9001 approval, and the course material can refer to actual company experience and the company activities can influence the training in a seamless way.
• Training can be tailored to the company's needs and incorporate the company's own business goals and materials far closer than an independent specialized training provider would be able or willing to do
• Training can be reinforced by follow on activities such as accompanied audit coaching and supervision of the company's own audit team

Capabilities
As part of my personal development with LRQA I trained as a Trainer and was certified to provide training to LRQA's customers on a commercial basis. Since then I have delivered training for LRQA on a number of their accredited courses in the areas of my expertise, which is audit, including the 5 day lead assessor courses, ISO 9000 and software quality assurance. Later, I became involved in developing suitable one and two day courses for LRQA and delivering them. In a subsequent role as software process champion with a large R & D Organization I delivered training on a variety of process related subjects. Here too, as part of my service responsibilities I was involved in developing and delivering courses for this company's clients including the UK AWE and the UK Hydrographic Office. In 2000 I became involved with helping RMCS Shrivenham, part of Cranfield University, to develop the Quality Assurance modules on their Information systems degree courses including their undergraduate and postgraduate programmes. In this capacity, I became a visiting lecturer at the college and have delivered lectures there, mostly to military officers ranking from Major to Lt Colonel, on a number of occasions.

Internal Audit
Designed to cover the syllabus of most publicly available internal audit courses in the context of the client's own circumstances, markets, business aims and aspirations

Quality Management Appreciation
Designed to impart modern quality concepts and the requirements of the relevant quality standards to the company's staff. this course is tailored to different levels and a half day "Quality Brief" mostly presentational, is available for senior management.

Process Assurance
The concept of processes at the heart of a QMS was introduced seriously into ISO 9001 for the first time in the 200 version of the standard. This briefing is designed to explain the new concepts and their implications for continuing certification, and how the company can use the process concept to improve the design of their QMS and make it more "joined up" with top management objectives and business concerns.

Information Request Form
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